All Metrodata products are shipped with a 12 month warranty from the date of invoice. This period can be extended to a period of 36 or 60 months by the purchase of Extended Warranty cover. Please contact Metrodata Sales for a quotation.

Metrodata warrants that the equipment shall be free from any defect or damage for a period of 12 months from the date of sale from Metrodata. To guarantee a full 12 month warranty for your purchase please register your products with us, especially when bought via third stockist who may have the item on shelf for an extened period of time.

Metrodata offers a return to base repair policy on all units outside the Dead on Arrival (DOA) period as shown in the 'Spares and DOA' section.

If a product is deemed to have a defect or damage within the appropriate 12 month period (or the purchased extended warranty period) then the customer should contact Metrodata Sales on +44 1784 744700 within normal UK local working hours (09:00 - 17:00) providing a description of the fault, defect or damage.

Repairs within the above stipulated warranty period are free of charge if the fault or damage is deemed not to have been caused by a customer action.

Return of faulty equipment to Metrodata will be at the cost of the customer but Metrodata will cover the returns costs to the customer.

Where products are returned and no fault is found Metrodata reserve the right to make a charge that will be a fixed fee of £50 per unit. Metrodata will waive this charge where the customer has made all reasonable efforts to identify and isolate the fault, and has logged the fault with Metrodata's help desk.

Repair Policy

For products 'Out of Warranty' as outline above, there is a fixed charge for a repair. A quote for this can be obtained through our Technical Support department.

Dead On Arrival (DOA) policy

Metrodata operates a seven (7) day DOA procedure, where, in the event of a DOA within seven days of shipment from Metrodata, a replacement will be issued from Metrodata's spares stock, depending upon the levels of such stock, within 8 working hours of a call being logged with the Technical Support department.

Metrodata requires that the DOA be formally notified as such prior to a replacement being dispatched. Where product is not available Metrodata will make all reasonable efforts to either repair the product or supply a replacement as soon as it is practicable.