Warranty
Metrodata warrants that all products shall be free from any defect or damage for a period of 12 months from the date of shipment from Metrodata. This 12 month period can be extended to 36 month or 60 months through an Extended Warranty contract purchase. Contact Sales for a quotation.
Metrodata offers a Return To Base (RTB) repair policy on all products outside the Dead on Arrival (DOA) period.
The shipment of "Advanced Replacements" does not form part of any standard warranty or extended warranty services. This is a separate chargeable service.
Returns & Repairs
In the event of a Metrodata product being identified as faulty, Metrodata should be contacted with the product description, serial number (found on the base of the product) and fault symptoms.
The warranty status of the product will be checked to confirm if the repair is "Within Warranty" and free of charge, or "Outside of Warranty" in which case we would be happy to quote for a chargeable repair.
In the event of a product being received "Dead on Arrival" (DOA), immediate notification should be given to Metrodata.
Click here for our DOA & repairs policies and full process description.
